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Job vacancy Front Office Administrator (FT/Reduced)
Announced
30 January, 2024
Job Type
Full Time
Job Status
Employee
Job Title
Front Office Administrator (FT/Reduced)
Job Location
Central Malta
Job Presentation
We have a new Front Office Administrator role within the services industry. If you enjoy meeting new people every day and want to start a new path in the customer care industry, this is the role for you. Training will be provided on full-time basis.
Your main responsibilities will be the following:
- Handling customer’s queries and requests, mainly via face to face contact in the site location provided by the Company
- Managing incoming and outgoing telephone calls and email communication in order to provide assistance to customers’ enquiries and requests
- Resolving customer queries and complaints to ensure customer satisfaction
- Be able to manage any cash or credit transactions presented at any site location including end of day reconciliations
- Be responsible to develop and maintain a good working knowledge of the Company’s products, services and systems
- Be sure to comply with all the Company’s client’s business processes, policies and legislation requirements
Role is available on Full Time basis (40 hours) or Reduced Hours (30 hours)
Skill-sets and Requirements- Good command of written and spoken English and Maltese is a must
- Excellent communication skills
- Works well under pressure to achieve targets
- Extremely patient in dealing with difficult customers and challenges
- Previous experience in Customer Care
O'Level standard of education Benefits
- Fuel Allowance
- Performance Bonus
- Health Insurance
Salary
EUR 15,000 - EUR 17,500 (EUR)
Reference number
OP591
Valid Till
30 Jan, 8000 (2182594 days left)
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Capital Business Centre, Entrance C, Level 2, Triq taz-Zwejt, San Gwann
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