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Job vacancy Technical Support Executive
Announced
24 February, 2024
Job Type
Full Time
Job Status
Employee
Job Title
Technical Support Executive
Job Location
Central Malta
Job Presentation
Our client is looking for a Technical Support Executive to join their dynamic team. Play a pivotal role in ensuring the seamless functionality of IT systems. As a proactive problem-solver, you will engage with clients, diligently log and track issues, and resolve challenges using your expertise.
Key responsibilities:
- Engage with clients to ensure their IT systems are fully operational after troubleshooting activities.
- Resolve client issues remotely through various channels, including phone, email, and chat and log all reported issues, maintaining accurate and detailed records.
- Establish and maintain excellent relationships with customers and suppliers and coordinate vendor notifications and patches with customers.
- Track issues through to resolution within agreed time limits or SLAs and utilize tools to handle tickets and cases efficiently.
- Research and evaluate new technologies, obtaining relevant industry certifications.
- Troubleshoot Windows, Mac, and Linux mainstream platforms.
- Install, configure, and monitor backup solutions and handle server, desktop, and laptop hardware repairs, ensuring the availability of adequate spares.
- Troubleshoot PC and laptop faults on Windows, Mac, and Linux platforms.
- Prioritize and manage multiple issues simultaneously.
- Working experience within a similar role.
- Knowledge of hardware appliances, laptops, servers, storage solutions and technologies and Windows Operating Systems.
- Excellent English, both verbal and written.
- Valid Driving License
Bachelor's Degree in IT or related field.
Salary
EUR 20,000 - EUR 22,000 Annually (EUR)
Reference number
LM199
Valid Till
24 May, 2024 (6 days left)
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Capital Business Centre, Entrance C, Level 2, Triq taz-Zwejt, San Gwann
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