- Malta
- Job Search
- Jobs in Lija
- Manpower, Malta
- German Customer Support
Job vacancy German Customer Support
Announced
09 March, 2024
Job Type
Full time
Job Status
Employee
Job Title
German Customer Support
Job Location
Lija, Malta
Job Presentation
Key Responsibilities
- Helping internal and external customers,
- Contacting other departments when there is an issue to be solved,
- Keeping customer request queues as low as possible,
- Customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations),
- Handling customer request queues assigned accordingly to workload,
- Having a high knowledge of products offered by the company,
- Attending team meetings and activities,
- Taking over in the absence of their Line Manager,
- Escalating Technical Issues
- Responsible for the Emergency Procedure;
- Chat and Email quality assurance;
- Analyzing any promotion before its launched;
- Responsible for the Banned procedure.
Requirements
- Graduation of high school or post-secondary school
- Work experience preferably at least one year
- Skills - strong communication skills; knowledge of Internet related software
- Fluency in German both written and spoken
Benefits
- Gym/Fitness monthly allowance
- Fruits and drinks in the office
- Medical Insurance
- Team building events and outings
- Discretionary annual performance bonus
Reference number
L57765X5
Valid Till
9 Jun, 2024 (30 days left)
Share this job offer
JOB BY