Job vacancy Quality Control Executive (Insurance)

Role:

• To oversee the quality of service provided in Operations and implement controls to improve service levels

Responsibilities:

• Oversee internal controls and claims reviews for all types of claims
• Assist in maintaining a Transactional NPS process and work towards the improvement of the overall NPS score across all operations areas
• Implement and monitor anti-fraud measures both internally and externally
• Support in the reporting on Operations functions for Corporate
• Partner with the Processes team to enhance procedures and automations.
• Track and oversee Providers performance to ensure they meet KPIs.
• Assist when needed the cost control department with payments of claims and parts ordering functions.

Requisites:

• Previous experience in processing insurance claims
• Familiarity with insurance policy coverage and regulations
• Strong attention to detail and accuracy in claims documentation
• The person selected for this role will need to present strong analytical skills