Job vacancy Chief Operations Officer


Announced
06 December, 2023
Job Type
Full time
Job Status
Employee
Job Title

Chief Operations Officer

Job Location
Qormi, Southern Region, Malta
Job Presentation

Manpower is seeking to recruit a Chief Operations Officer to join out client's amazing team.

As the COO, your primary objective will be to enhance our organization's productivity, efficiency, and profitability. You will play a pivotal role as part of the senior management team, advising the General Manager on key operational insights and acting as his right-hand.

Responsibilities:

VIP Account Management:

  • Develop and implement strategies for exclusive and personalized services to VIP players, fostering long-term relationships.
  • Collaborate with marketing and product teams to identify opportunities and promotions catering specifically to VIP players.
  • Monitor VIP player activity and satisfaction, taking proactive measures to enhance their gaming experience.

Customer Support:

  • Oversee the customer support department, ensuring exceptional service and timely resolution of inquiries.
  • Implement best practices for customer support processes to enhance efficiency and satisfaction.
  • Analyze customer feedback and data to identify trends and areas for improvement.

CRM Strategy:

  • Lead the development and execution of effective CRM strategies for player engagement, retention, and conversion.
  • Collaborate with marketing and analytics teams for targeted campaigns based on player behaviors.
  • Utilize data-driven insights to optimize the customer journey, from onboarding to loyalty programs.

Risk Management:

  • Develop and implement risk management protocols to ensure compliance with regulatory requirements.
  • Collaborate with legal and compliance teams to adhere to relevant laws and industry standards.
  • Regularly monitor and assess risk exposure, implementing measures to protect company assets and reputation.

Qualifications:

  • Experience: Proven track record of at least 5 years in senior management roles, focusing on VIP account management, customer support, CRM, and risk management within the online gaming industry.
  • Leadership Skills: Exceptional leadership and team management abilities, with a passion for developing and motivating high-performing teams.
  • Customer-Centric Mindset: Strong understanding of delivering exceptional customer experiences, particularly for VIP players.
  • Data-Driven Decision Making: Proficiency in utilizing data and analytics to inform strategic decisions and improve operational effectiveness.
  • Industry Knowledge: In-depth knowledge of the online gaming industry, including customer trends, player behaviors, and industry regulations.
  • Risk Mitigation: Demonstrated ability to identify and address potential risks effectively, safeguarding the company's interests.
  • Communication: Fluent written and spoken English proficiency.
  • Collaborative Approach: Excellent communication and interpersonal skills, with the ability to work collaboratively with diverse teams.
  • Adaptability: Ability to thrive in a fast-paced and dynamic environment, adapting to changing priorities and industry trends.
Reference number
QV8V5638
Valid Till
6 Mar, 2024 (1 days left)

JOB BY
Manpower, Malta
Triq dun Karm, Birkirkara Bypass, Birkirkara, Birkirkara
  +356 9976 6533

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