Job vacancy Junior IT Administrator

Manpower is seeking to recruit a Junior IT Administrator to join our client's team.

The role of the Junior IT Administrator is to maintain, upgrade and manage the company software and hardware. Resourcefulness is a necessary skill for this role. The Junior IT Administrator should be able to diagnose and resolve problems quickly. They should also have the patience to communicate with our users. The main goal will be to ensure that the company's technology infrastructure runs smoothly and efficiently and to assist in the day-to-day tasks.

Responsibilities:

• Install, configure, update and maintain computer hardware, operating systems and applications.
• Internal network administration, including internal network, Wi-Fi, and physical network.
• Maintenance and administration of printers, wireless APs, and phones
• Create and update documentation as required.
• Add value to tickets before escalating to a higher tier.
• Prioritise and manage multiple open cases at one time.
• Set up accounts and workstations in a Microsoft environment.
• Monitor performance and maintain systems according to requirements.
• Troubleshoot issues and support end users.
• Provide support to ensure information security throughout the hospital.
• Upgrade systems with new releases and models.

Qualifications:

• A recognised qualification in IT at a diploma level along with experience in a similar role
• MCSA and CCNA Network/Security certifications will be considered assets.
• Experience with databases, networks (LAN, WAN) and patch management
• Networking/DHCP/DNS understanding
• Knowledge of system security
• Knowledge of firewall configurations
• Knowledge of backups/recovery configurations
• Knowledge of RFID configurations
• Knowledge of IPTV configurations
• Knowledge of PBX systems
• Positive and helpful attitude

Must excel in the following areas:

• Microsoft Office software suites
• Microsoft Windows operating systems
• Must have strong organisational and time management skills to keep to deadlines.
• Excellent troubleshooting and communication skills
• Resourcefulness and problem-solving aptitude

Personal Attributes:

• Excellent written, oral, and interpersonal communication skills.
• Ability to communicate ideas in both technical and user-friendly language.
• Self-motivated and directed, with keen attention to detail.
• Able to prioritise and execute tasks in a high-pressure environment.
• Strong customer service orientation.
• Ability to work in a team-oriented, collaborative environment.