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Job vacancy Sales and Customer Executive
Announced
08 March, 2024
Job Type
Full time
Job Status
Employee
Job Title
Sales and Customer Executive
Job Location
Floriana, Malta
Job Presentation
Main Tasks:
Assists in the servicing of walk-in customers, including intermediaries, which includes but is not limited to the following:
- Updating and amending client details as and when appropriate
- Providing product information to clients and responding to their queries.
- Promoting new products
- Providing quotations for a new policy and completion of necessary paperwork if sale is concluded
- Administers a policy's process as appropriate with regards to surrenders, maturities, payment of death benefits, revised Estimate Maturity Values, top-ups, switches, valuations of Unit Linked policies, payment of premiums.
- Handling all calls and electronic mails from MSV life clients.
- Handling of customer complaints received at Regional Offices and seeking resolution thereof; referring unresolved complaints internally through the established channels.
- Processing of customer requests by amending the customer / policy records accordingly, issuing, and sending the appropriate paperwork.
- Applies, where so delegated, discretionary authority to mitigate a serious customer relationship breakdown situation by offering redress compensation.
- Servicing of customer enquiries on the phone and by email, in a similar way to walk-in customers.
Requirements:
- Knowledge of Microsoft Office Tools/Applications;
- Negotiation Skills;
- Strong Communication Skills verbal and written;
- Strong Analytical Skills;
- Preference will be given to applicants who attained a CII qualification (minimum Dip CII) or who are in an advanced progress towards achieving such qualification;
- Ability to work independently with minimal guidance and part of a team.
- Team Player.
Languages:
- Maltese: Level: Excellent
- English: Level: Excellent
- Spanish: Level: Any level is considered an asset
Reference number
L3774XW8
Valid Till
8 Jun, 2024 (35 days left)
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JOB BY
Manpower, Malta
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